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Corporate training

Being one of experienced and professional specialists in the field of hotel and restaurant business The Hospitality Management Company offers not only standard training programs and open trainings, but also individually developed trainings specifically for your hotel or restaurant, taking into account specific tasks and objectives of your company.

Below is an indicative list of topics on which training can be drawn up. If in this list there was no topic of interest to you, we will be happy to know your wishes and prepare a new training program according to them.

Below is a suggested list of topics that could be included in training program. If you do not find the topic you are looking for or interested in, we will be happy to know your wishes and will be glad to prepare a new training program according to them.

General programs

The secrets of hospitality and service providing service or to serve - find 10 differences)
Working with complaints and objections (working with a guest without intrigues and investigations)
Appearance standards
Telephone etiquette
Training of the internal company trainer
Formulation of effective service rules at a service enterprise - writing service standards
Finance for non-financial specialists
Sales and reservation department
Direct sales practice
Sales phone practice
Work with study tours (FAM trip) - professional inspection of the hotel
Conflict solution in sales
Business Communication Skills in Sales
Effective presentation
Banquets and conferences Effective sales
Effective customer base management
Revenue management -  basic level
Revenue management - intermediate level
Revenue management - advanced level

Reception and accommodation department (Front office)

Introductory course Front Office employee (the course of the young fighter - the first day at the counter)
Work with study tours (FAM trip) - professional inspection of the hotel
Hospitality - professional communication with guests at reception
Work with complaints and dissatisfied guests in the reception service
Additional sales in the reception - how to do upsell?

Restaurant service
Effective communication and customer service skills

Increase restaurant revenue. Profitability Growth. Internal resources.
Restaurant - structure and interaction
Food quality management based on the principles of the HACCP system
Work with complaints in the restaurant service
Additional sales in the restaurant
For beginners - the sequence of restaurant service
Fundamentals of restaurant stuff management restaurant (for supervisors)
Restaurant documentation: from management to accounting
Restaurant planning for high profits achievement
Restaurant menu: planning, calculation and composition
Restaurant Sales and marketing
Additional sales during conferences and banquets
Telephone etiquette in the restaurant
Effective staff motivation
Conflict situations

Managers and supervisors

Interviewing skills and staff development
Factors of effective leadership and staff motivation
Financial and non-financial staff motivation
Feedback skills and constructive criticism
Effective presentation
Effective time management
Duty Manager
Basics of Financial management - level 1
Basics of Financial management - level 2
Reception and accommodation management
Finance for non-financial managers
Basics of USALI International Financial Reporting System

SPA, Fitness and beauty salons

Professional administrator: communication skills and work with objections
Beauty salon and SPA Sale and promotion
Financial and administrative management in the beauty industry
Beauty salon and spa Preparation for the opening and launching
Nuances of beauty salon management
Electronic marketing, audit and training of beauty and spa industry
Sales Skills for Creative Masters
Sales skills for administrators
How to achieve financial success in SPA
Sales in SPA
Assessment of zones and working place in SPA, logistics

Сontacts
  • Saint Petersburg,
    Ruhina street 9 D
    Metro station Krestovskiy ostrov