The global hospitality industry turns to the American Hotel & Lodging Educational Institute (AHLEI) for the best in training and education for all segments of hospitality. For more than 65 years, AHLEI has worked to provide hospitality organizations and schools with quality resources to train, educate, and certify hospitality professionals, first as the educational arm of the American Hotel & Lodging Association and since February 2017 as part of the National Restaurant Association’s Training & Certification Division. AHLEI serves the world from its headquarters in Orlando, Florida, with additional offices in Lansing, Michigan; India; and China.
The company’s extensive product line includes DVDs, textbooks (print and digital), skills guides, and online learning. AHLEI textbooks and other training products have been translated into many languages, including Spanish and Chinese, extending the reach of AHLEI’s hospitality training expertise throughout the world.
Colleges and universities use AHLEI’s hospitality textbooks and courses to educate future hospitality leaders. Post-secondary hospitality programs can use individual Educational Institute textbooks, or adopt one or more of AHLEI’s turnkey curriculum packages. Students have the opportunity to earn AHLEI’s academic course certificates in addition to the credentials offered by their academic institutions.
For working hoteliers, AHLEI administers 20-plus professional certification programs for all levels of one’s hospitality career, from line-level to general manager, as well as for educators and hospitality suppliers. With training and certification in guest service (the Certified Guest Service Professional) and six certifications for front-line employees, AHLEI also offer workforce development agencies strong foundational programs to start new employees on a career in hospitality.
AHLEI serves the needs of international learning institutions and hotel organizations through its licensed affiliates. The Educational Institute has licensees in nearly 100 countries connecting AHLEI’s hospitality education and professional development resources throughout Europe, Asia, the Middle East, Africa, and the Americas.
Hospitality Management Company is the only official partner of AHLEI in Russia.
We offer certification for high school students, possibility to get international hospitality diploma for students of colleges and universities, certification for hospitality industry professionals of all levels, books and training materials.
The main objectives of guest service standards are:
To unify the actions of personnel in the process of servicing
Introduce elements of your own style in the service process
Make procedures as clear as possible to employees
Create the basis for a transparent and objective assessment of employee performance
Standards should be taken seriously. This is part of the corporate culture, marketing and HR activities of the company, an indicator of its uniqueness. Correctly developed service standards allow you to increase sales, raise your image, increase customer loyalty. In this case, it is better to contact specialists. Hospitality Management will develop individual corporate service standards for you and help you to implement them in your workflow.
As part of the Corporate Service Standards program, it is proposed:
Coordination of corporate identity elements of service
Development of corporate service standards Training and implementation of corporate service standards
Development of check lists for monitoring service standards
Training for Hotel General Managers
An express training will allow you to understand both the daily work of the hotel general manager and the basis of strategic planning.
Detailed questions are addressed through additional private consultations.
Price: from 90,000 rubles.
Duration: 5 business days.