Operational Management

Hospitality Management has extensive experience in managing hotels, restaurants, and beauty salons. Our experts are able to solve any of the possible problems that managers of these enterprises could have. Even the most complex and common problems can be avoided if you turn to the services of professionals. Below you can read about the most typical situations that  hotels and beauty salons often have.

To successfully manage a hotel, spa or restaurant an experienced leader should be at the head of the structure who recruits his team and leads the company to the success. This is the perfect model. In real life, an investor faces many difficulties.

The first is recruitment. The general manager should be a fairly versatile person and, in addition to specialized knowledge in the field of hotel and restaurant and spa services, should have knowledge in various fields from financial management to marketing policy. Otherwise, the right strategy for the development of the object won’t be built. There are few specialists of this level in the market, therefore, as a rule, an investor has to be content with a specialist with gaps in one or another field, which affect the company's achievements.

The second problem is staff turnover. The risk of a specialist leaving for another company always exists, and sometimes, at the initiative of the manager himself. With the change of manager, not only the management model changes, but, often, part of the devoted staff leaves as well. These changes, especially if they occur frequently, adversely affect the results of further work of the object.

The third problem is the solution of specific problems. Most managers in the hotel, restaurant business and in the beauty industry are not specialized in the field theya are working in and cannot cope with the specific, narrow tasks that a company may face, as this requires a special set of knowledge and experience.

Promotion

For the success of a hotel or restaurant, it is not enough to choose the right format and enter the market well. It is also important for beauty industry enterprises to find their exotic, authentic niche. A professional business promotion in necessary.

The hotel, as well as the SPA and restaurant market, is quite dynamic and, without the necessary promotion, your investment project may become an “old product” and consumer interest in it will gradually fade.

Managers, usually concentrating on operational issues, do not pay due attention to the strategic issue of promotion.

Management service includes:

• Coordination of the development strategy with the owner
• Budgeting and financial planning
• Optimization of operating activities
• Development of measures to increase revenue and reduce costs
• Development of advertising and marketing policies
• Quality control of the services provided by the enterprise
• Development or control of corporate service standards
• Development of incentive programs for staff
• Staff recruitment and training