Corporate training

Hospitality Management Company, being one of the experienced and professional specialists in the field of hotel and restaurant business, offers not only standard training programs and open trainings, but also individually designed trainings and training cycles designed specifically for your hotel or restaurant taking into account specific tasks and goals of your company.

Below is a sample list of topics on which training can be compiled. If this topic does not include the topic you are interested in, we will be glad to know your wishes and prepare a new training program according to them.

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General programs

Secrets of hospitality and service (to serve, but not to serve - find 10 differences)

Complaints and objections handling (work with a guest without intrigue and investigation) Appearance standards

Telephone etiquette

Training a company’s internal trainer Developing effective service rules at a service company - writing service standards

Finance for non-financial professionals

Sales and Reservation Department

Direct Selling workshop

Telephone sales workshop

Study tours (FAM trip) - professional hotel inspection

Sales conflict handling

Sales Communication

Business Skills

Effective presentation

Effective sales of meetings and events

Effective customer base management

Revenue Management – Basic level

Revenue Management - Intermediate level

Revenue Management – Advanced level

Front Office

Front Office employee introductory course (young fighter course - first day at the desk) Work with study tours (FAM trip) - professional hotel inspection

Professional communication with guests at the reception

Complaints and dissatisfied guests in the reception service

Additional sales in the reception service - how to upsell?

Food and beverage department

Effective communication and customer service skills

Ways to increase restaurant revenue

Profitability growth. Internal resources. Restaurant - structure and interaction

Food quality management based on the principles of the HACCP system

Complaints handling in the restaurant service Additional sales in the restaurant

Restaurant service for the begginers

Managers and Supervisors

Interviewing skills and staff development Effective leadership factors and staff motivation Financial and non-financial staff motivation Feedback Skills and Constructive Criticism Effective Presentation

Effective time management

Duty manager

Fundamentals of Financial Management - Level 1

Fundamentals of Financial Management - Level 2

Front office operations

Finance for non-financial managers Fundamentals of the USALI International financial reporting system

Spa, fitness and beauty salons

Professional administrator: communication skills and conflict handling

Sale and promotion of your beauty salon and spa

Financial and administrative management in the beauty industry

Preparation for the opening and launch of a beauty salon and spa

The specific of managing beauty salons