Secret call

The Secret Call program is presented in three directions:

• reservation department
• restaurant department
• front office department

The key goals of the program are:  effective work with service standards, increasing of sales revenue.

How does the program work?  The main tool of the program is analysis of call recording, which allows you to identify the strengths and weaknesses of your employees and thereby contributes to the implementation of standards, structuring the process of telephone conversations and increasing sales efficiency.

What are the benefits of the program?  Access to call reports allows the head of the department to train employees and adjust their actions, which helps to reduce the negative consequences of communicative errors and increase sales efficiency. Thus, in the process of implementing the program, each tested employee can focus on those aspects that caused the greatest difficulties.

Management tools 

We can issue various reports for each of the objects, or generate one general report for the entire hotel chain. This approach contributes to the adoption of effective decisions on staff training system.

Price from 25 000 rubles.

Duration 30 calendar days, 4 calls.