Audit of Business processes

The speed and quality of guest service and success of the company in a whole mostly depends on how business processes are established. Each business process has a certain structure, which should be described in a detalis and be understandable to everybody.

Hospitality Management specialists will help you to understand if business processes are effective in your company.

The business process is evaluated according to the following criteria:

• Quality of the final result of business process
• Quality and content of interim results (for each procedure)
• Usefulness of actions during the procedure
• Consistency of business procesess

As part of the Audit of Business Processes program, it is proposed:

• Organizational Performance Assessment
• Assessment of information flows
• Evaluation of interaction system between departments
• Automation System Assessment
• Cash flow measurement
• Assessment of the effectiveness of human resources policy
• Optimization of purchase services
• Assessment of material assets movement
• Assessment of regulation of material assets inventory
• Assessment of material assets storage system
• Production process technology assessment
• Evaluation of the quality control of dishes in a restaurant
• Assessment of the customer service system
• Evaluation of sales promotion and advertising campaigns
• Preparation of the report on the effectiveness of business processes
• Development of recommendations for adjusting the management reporting system

Management accounts audit

Management account is a tool that allows the head or owner to control the financial situation of a restaurant, hotel or spa in general or in certain key indicators (food cost, staff cost, household needs).

If you are not satisfied with the content and quality of the management reporting provided to you, or if you doubt the completeness and correctness of the information provided, an audit of management reporting should be organized. Hospitality Management specialists will check the correct reflection of the real financial and economic activities of the restaurant or hotel in the existing management accounting system and, if necessary, will develop recommendations for updating the management reporting system.

Audit of management accounts includes:

• Assessment of the data collection system for financial reporting
• Assessment of methods used to reflect financial and economic operations
• Assessment of existing management reporting principles
• Evaluation of software products use
• Preparation of a conclusion on the reliability of management reporting system
• Development of recommendations for adjusting the management reporting system